Refund policy

Once a product has been purchased through Shockspot or one of its websites, there will be a 7-day money back guarantee. During this 7-day period, which begins on the time and date in which the product was delivered by the courier, you, the purchaser, will be entitled to a refund of your purchase amount, less shipping and handling and a 20% restocking fee. The products must be returned in new and unused condition otherwise a refund will not be granted. The product must be packaged as it was received by the purchaser and all components must be properly padded with packing material to avoid any damage during shipping. The purchaser must notify Shockspot of this return in a timely manner and prior to the end of 7-days, receive verification from Shockspot, and be responsible for shipping the product back to Shockspot; additionally, you, the purchaser, will be responsible for any additional shipping and handling that may occur from shipping the product back to Shockspot. If no notification is given prior to the 7-day cut-off, no refund will be given. Custom products and the Shockspot Sex Machine Double Penetration Dual Thruster are non-returnable.  By accepting these Terms of Use and Terms of Sale you hereby waive and release Shockspot and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any Liabilities arising from or related to any act or omission with your use of a product, goods and or services it provides. The purchaser is responsible for all duties, taxes and any other fees associated with the purchase and shipment of the product.

By purchasing a product through Shockspot you agree to our Terms of Use and these Terms of Sale. By the act of purchasing, accepting, using or attempting to use any product, you agree to these Terms of Sale, especially those terms which are identified which advertise the product at the time of purchase (collectively, the “fine print” regardless of how labeled). Our Terms of Sale and fine print apply to all products made available through Shockspot, unless the fine print on a particular product or website states otherwise, and except as otherwise required by law. In a situation where there is a conflict between the fine print and the terms of a specific sale, the fine print will control.

If you need a refund or have a question concerning refunds, use our Contact Us form to contact us. Any unauthorized reproduction, resale, modification or trade of Shockspot products is prohibited.